Six Ways to Build a Dysfunctional Organization

03.16.2009

I’ve traveled around a lot of organizations, and seen some wonderfully-creative ways they can be disabled in their intent to improve or to achieve their goals. Here’s a recipe from a cross-section of organizations I’ve seen over the past few years.

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4D Improvement: Change is the Name of the Game

03.16.2009

Quality and process models abound, but they all rely on effective change models to implement anything. Here’s the first of a series of posts on a selection of models used for improvement: process, organization, implementation, and change.

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What it Takes to Change

03.16.2009

Is it true that “People don’t change; only situations”? I don’t think so. Here are three things it takes to change, and that’s just the beginning…

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What we can learn from change

03.12.2009

Change is hard, but it doesn’t have to be. It’s instructive too. The instruction comes from what we think of as “resistance” to change. If you keep in mind that whenever we feel resistance, it tells us we are stuck. Maybe were stuck in our way of thinking, or old habits, or just in the way we like to do things. That by itself tells us something.

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